Shipping policy
Last Updated: 31 August 2025
This Shipping Policy outlines the terms and procedures for the delivery of orders placed through https://dogslipleadandcollar.com ("the Website"), operated by Bluedoguk]. By placing an order, you agree to the terms of this Shipping Policy.
1. We aim to dispatch all orders on the next working day.
Following the order confirmation, subject to stock availability or other limitations and payment verification., there may be a delay.
1.2 "Working day" means Monday to Friday, excluding UK public holidays. Orders placed on weekends, public holidays, or after business hours may be processed on the next working day.
1.2 "Working day" means Monday to Friday, excluding UK public holidays. Orders placed on weekends, public holidays, or after business hours may be processed on the next working day.
1.3 If we are unable to ship your order within 7 business days from the date of purchase, we will contact you directly to discuss the following options:
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Cancel your order for a full refund.
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Wait for the item to be back in stock.
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Choose a different item of equal value.
2. Shipping Methods and Delivery Times
All orders are shipped via Royal Mail 2nd Class post, with an estimated delivery time of 2-4 working days after dispatch. Please note that this is an estimate and not a guarantee.We understand that you may need your order sooner. During checkout, you will have the option to upgrade to faster shipping services for an additional cost. The available options and their costs will be shown at that time.
Please allow up to 14 days for delivery from the date of your order. If your package has not arrived after 14 days, please contact us so we can investigate the issue and find a solution.
3. Delivery Timeframe3.1 Please allow up to 14 days for delivery from the date of your order. This accounts for dispatch, processing, and postal delivery times.
3.2 If your order has not arrived within 14 days, please contact us with your order number, and we will investigate the issue promptly to find a suitable resolution.4. Shipping Destinations4.1 We currently ship to addresses within the United Kingdom (including mainland UK, Northern Ireland, and certain UK territories).
4.2 For international shipping inquiries, please purchase from our Etsy store https://bluedoguk.etsy.com to check availability and costs.5. Shipping Costs5.1 Shipping costs for Royal Mail 2nd Class post are included in the price displayed at checkout, unless otherwise stated.
5.2 Costs for faster shipping options will be clearly shown during the checkout process, allowing you to select your preferred method.6. Tracking and Delivery Issues6.1 Standard Royal Mail 2nd Class post does not include tracking. If you require tracking, please select Express or Next day for tracked shipping option at checkout (where available).
6.2 If your order is lost, damaged, or not delivered within the stated timeframe, please contact us within 30 days of your order date. We will work with Royal Mail to resolve the issue, which may include arranging a replacement or refund. 7. Consumer Rights If goods are faulty or not as described, you may be entitled to a refund, repair, or replacement under the Consumer Rights Act 2015. Contact us for assistance. This does not include items damaged or damaged by misuse by you or your dog such as chewing the item8. Contact UsIf you have any questions or concerns about your order or this Shipping Policy, please reach out to us: We aim to respond to all inquiries within 2 working days
3.2 If your order has not arrived within 14 days, please contact us with your order number, and we will investigate the issue promptly to find a suitable resolution.4. Shipping Destinations4.1 We currently ship to addresses within the United Kingdom (including mainland UK, Northern Ireland, and certain UK territories).
4.2 For international shipping inquiries, please purchase from our Etsy store https://bluedoguk.etsy.com to check availability and costs.5. Shipping Costs5.1 Shipping costs for Royal Mail 2nd Class post are included in the price displayed at checkout, unless otherwise stated.
5.2 Costs for faster shipping options will be clearly shown during the checkout process, allowing you to select your preferred method.6. Tracking and Delivery Issues6.1 Standard Royal Mail 2nd Class post does not include tracking. If you require tracking, please select Express or Next day for tracked shipping option at checkout (where available).
6.2 If your order is lost, damaged, or not delivered within the stated timeframe, please contact us within 30 days of your order date. We will work with Royal Mail to resolve the issue, which may include arranging a replacement or refund. 7. Consumer Rights If goods are faulty or not as described, you may be entitled to a refund, repair, or replacement under the Consumer Rights Act 2015. Contact us for assistance. This does not include items damaged or damaged by misuse by you or your dog such as chewing the item8. Contact UsIf you have any questions or concerns about your order or this Shipping Policy, please reach out to us: We aim to respond to all inquiries within 2 working days